Standard & Express Delivery
What is the shipping fee for all the product and worldwide?
It may vary per each product.
Majority of the products are FREE SHIPPING WORLDWIDE. However, the shipping policy will be instructed at each product page.​​
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How long does it take before my order gets shipped?
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It may vary per each product. Majority of the products are taking 7 - 15 business days.
Some products will only take 2-5 business days.
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You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods are in progress.
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Please contact our customer service team if there is any question concerning the time to dispatch.
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When will you ship my order?
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Orders placed using our standard shipping will be processed within 5 business days.
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Please allow extra time for your order to be processed during public holidays and engaged periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the AUSTRALIAN government website.
Please also note that delays may occur as a result of pending payment authorisations.
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What about the delivery time of express shipping?
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For the majority countries in the world, Express shipping will deliver the package to you within 2-15 business days from the date of shipment.
There are occasions that the delivery may take a bit longer. Thus, please refer to the estimation that is displayed on the tracking page of the courier service, for which the URL to that page could be found on the email that our system sent you after the package is shipped.
PLEASE NOTE: Express shipping requires an additional shipping fee.
Please contact info.heymandarin@gmail.com for details.
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How can I check my order status?
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Sign in to your Account (the account that you made your order with) and click on "Track Order", in some instances, the carrier's tracking information may only be available in 1-2 business days after the order is shipped.
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Will my package be delivered to my house or to the post office for me to pick it up?
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Your book will arrive at your house.
There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.
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Particularly, if you are choosing the express delivery option "DHL Express Worldwide", our courier partner will offer flexibility to update the delivery address or make special arrangement with the delivery. Such as, schedule the delivery on a specific date nominated by you or put the delivery on hold until you are back to the country.
Release the package from signature or leave the package with your neighbour. Arrange to redirect the item to an alternate address or yours or a DHL service point, this On Demand Delivery (ODD) service is offered for free by DHL Express, and you can find out if the service is available in your country on ondemand.dhl.com.
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Any further questions? Please email info.heymandarin@gmail.com.